[RedVic]

Well Im a bit inclined to understand the situation as well! I to don, t think it has any bearing on the situation , it is a simple matter of respect ! Let me put it this way. IFIwas to say to any of you so whos coming for a beer and a bite , then you all turned and left, that would show either you didnt give a sh%t about my question or you chose to turn your back in disrespect!
From my point of view I to have turned my back on Victory for very similar resons as other posters , lack of respect to customers! Does that mean Im selling my pin ? Hell I may even buy anouther in the future, but I still believe they run a ****ty ship when it comes to costomer service!
Come on guys it don, t freaking matter what his ***** is the truth is they are not replying to it! AINT OUR BUSINESS! We don, t need to know its jst being nosey!
He deserves a retrn call simple as that! At least from his dealer whom the company can respond through!
Have a goood day

OK, but that still does not remove the fact the guy has talked not to one, not to two, not three but to four Victory/Polaris customer service reps and he still is not happy with what ever his problem with Victory is. Seeing as how he refuses to even say what his issue with Victory/Polaris is his complaint is not valid.
The only thing we do know is he says he has no issues with his bike or his dealer, so just what is driving him to need any contact with Victory/Polaris?
Once again I am directly asking what is your problem with Victory/Polaris?
I am starting this think he no longer even owns a Victory and is a Harley owner trying to rile up Victory owners for his own entertainment.

 

[Jakes_2011_XC]

WOW...Im really supprised to read all of the criticism for a guy who just wants a call back from customer service. Who cares what the issue is!The issue is irrevelant.If I put in a call or calls to customer service, I expect at leastone initial call back. If they decide that my issue is not a valid one, then call me and politely tell me. Direct me elsewhere.Customer Service is just that..Customer Service. I dont think its too much to ask for a call back from a company that I have supported with my hard earned money.

The people asking about what the issue is all about, are just curious.Thats understandable, but it does not invalidatethe complaint. Its not for the people hereto decide weather the issue is valid or lame...thats not what the grip is about.

Comparing acall to "CustomerService" to trying to reach Donald Trump isjust a rediculous...Really??? Its a callCustomer Service not the founder/CEO of Victory.

Customer Service is not only a department....Its a job description!

 

[RedVic]

Agreed but why has that process not been put in place here? To the best of our knowledge the customer has not heard back even from a freaking caddy at the dealer , so to speak.

He clearly has stated that he has no problems with his dealer, then again he also says he has no issues with his bike so I am stumped as to why he feels the need for higher ups in Victory/Polaris to have to contact him. Maybe Victory has set up their customer service department so that once you talk to their customer service rep and an answer is decided and given that is the final answer. He has had fourswings of the bat with Victory/Polaris customer service reps, and to quote Arite Becker, it is 1,2,3 strikes your out not keep trying until you get a hit.

 

[Bandpilot]

WOW...Im really supprised to read all of the criticism for a guy who just wants a call back from customer service. Who cares what the issue is!The issue is irrevelant.If I put in a call or calls to customer service, I expect at leastone initial call back. If they decide that my issue is not a valid one, then call me and politely tell me. Direct me elsewhere.Customer Service is just that..Customer Service. I dont think its too much to ask for a call back from a company that I have supported with my hard earned money.

The people asking about what the issue is all about, are just curious.Thats understandable, but it does not invalidatethe complaint. Its not for the people hereto decide weather the issue is valid or lame...thats not what the grip is about.

Comparing acall to "CustomerService" to trying to reach Donald Trump isjust a rediculous...Really??? Its a callCustomer Service not the founder/CEO of Victory.

Customer Service is not only a department....Its a job description!

Jakes Thank you so very much well said. That is all it's about you get it.
I am sorry to have to say the following but I must.
This posthad nothing to do with me wanting to speak to the CEO or getting some special treatment. It's all about returning just a simple phone call after 5 weeks of asking. If you were to meet me you would find me to be one of the nicest and most compassionate of all men who you would be happy to call a friend. Attacks on my personal character and your unrelenting criticism along with the failure to understand is unbelievable. Those of you that have criticized may actions shame on you!

 

[poptop]

Well said!

 

[iabob]

WOW...Im really supprised to read all of the criticism for a guy who just wants a call back from customer service. Who cares what the issue is! The issue is irrevelant. If I put in a call or calls to customer service, I expect at least one initial call back. If they decide that my issue is not a valid one, then call me and politely tell me. Direct me elsewhere. Customer Service is just that..Customer Service. I dont think its too much to ask for a call back from a company that I have supported with my hard earned money.

The people asking about what the issue is all about, are just curious. Thats understandable, but it does not invalidate the complaint. Its not for the people here to decide weather the issue is valid or lame...thats not what the grip is about.

Comparing a call to "Customer Service" to trying to reach Donald Trump is just a rediculous...Really??? Its a call Customer Service not the founder/CEO of Victory.

Customer Service is not only a department....Its a job description!
[/quote Yes really!!! Did you even try and follow along? I clearly stated using the Donald was purposely used as an extreme example to make the point. Do you understand what that statement means? It doesn't matter if its Donald, his secretary, or the receptionist. Calling them is barking up the wrong tree. Again, if you have a problem with the bike call your dealer. If you have a problem with your dealer then call Victory. He clearly stated he has no problem with the bike or dealer so case closed. This thread as it sits is a complaint about Victory with absolutely ZERO effort to justify the complaint. That my friends is exactly the same as a troll trying to spread rumors.

 

[RedVic]

Jakes Thank you so very much well said. That is all it's about you get it.
I am sorry to have to say the following but I must.
This posthad nothing to do with me wanting to speak to the CEO or getting some special treatment. It's all about returning just a simple phone call after 5 weeks of asking. If you were to meet me you would find me to be one of the nicest and most compassionate of all men who you would be happy to call a friend. Attacks on my personal character and your unrelenting criticism along with the failure to understand is unbelievable. Those of you that have criticized may actions same on you!

Because you still leave everyone guessing maybe what you are asking is none of your business. It does not matter if you are the nicest guy in the world. I do not question that you are a nice guy, but you still refuse to state why you are even contacting Victory/Polaris.
You keep hiding behind the just trust me line and sorry but that dog does not hunt. You want to acuse Victory/Polaris of poor/bad customer service yet you refuse to reveal why you even need to speak to Victory/Polaris customer service. It is not like you are discussing top secrete military issues or national security issues so I don't understand your refusal to state why you contacted Victory/Polaris in the first place.
Maybe if you stated why you are contacting them the replies would be different.
Once more time what is the issue that you felt the need to contact Victory/Polaris about that you feel you have received bad/poor customer service?

 

[Jackstraw]

I agree with Jim. You spent five paragraphs saying "I dont like Victory Corporate customer service" without explaining why. Next time, Try "I dont like victory corporate customer service" or explain why. Presently , I mean.

 

[RedVic]

WOW...Im really supprised to read all of the criticism for a guy who just wants a call back from customer service. Who cares what the issue is!The issue is irrevelant.If I put in a call or calls to customer service, I expect at leastone initial call back. If they decide that my issue is not a valid one, then call me and politely tell me. Direct me elsewhere.Customer Service is just that..Customer Service. I dont think its too much to ask for a call back from a company that I have supported with my hard earned money.

The people asking about what the issue is all about, are just curious.Thats understandable, but it does not invalidatethe complaint. Its not for the people hereto decide weather the issue is valid or lame...thats not what the grip is about.

Comparing acall to "CustomerService" to trying to reach Donald Trump isjust a rediculous...Really??? Its a callCustomer Service not the founder/CEO of Victory.

Customer Service is not only a department....Its a job description!

We have no clue what his call to customer service is about because he refuses to say. Maybe he is demanding to talk to the CEO for all we know. Maybe he is demanding to talk to head of advertising or head of engineering hell we don't know because he refuses to gvie the reason he is calling customer service yet he feels the need to trash Victory/Polaris because he has not gotten what he wants.
Sorry but without a reason for him needing to contact customer service his complaint rings dead.

 

[Keith Grey]

Even if a question seems so ridiculous a return call would be in my opinion expected from a customer service department. As the director of a large Business Association I deal with members our customers on a daily bases. No Question is ridiculous if you have good customer service.
Jim thank you for your reply.

I agree that every customer contact deserves a reply, but I can tell you from experience that most people do not like to hear the truth.Especially those who have a need to qualify their importance to the manufacturer beyond the fact that they are a customer.

In this case the truth is;It is not cost effective for Victory to have two customers, you and the dealer who sold you the bike. So Vic wants your communication to go through their dealer.

We have a few canned responses with my name and email on them for our staff to send when a customer knows how we should be running our business. Not once have I received a reply that indicated these special folks were happy with the canned reply.

You have a different option than my customers, you can post your original email as a message on the Vic FB page and I bet you get a response.

JMTC
kg

 

[jchris56]

Jakes Thank you so very much well said. That is all it's about you get it.
I am sorry to have to say the following but I must.
This post had nothing to do with me wanting to speak to the CEO or getting some special treatment. It's all about returning just a simple phone call after 5 weeks of asking. If you were to meet me you would find me to be one of the nicest and most compassionate of all men who you would be happy to call a friend. Attacks on my personal character and your unrelenting criticism along with the failure to understand is unbelievable. Those of you that have criticized may actions same on you!

No one is attacking you. You posted an incomplete story. It's very hard to relate to a half story. We are asking you for more details and you refuse. So whatever. Your such a nice guy but you won't answer our question and wish bad on us. That's great.

 

[Keith Grey]

No one is attacking you. You posted an incomplete story. It's very hard to relate to a half story. We are asking you for more details and you refuse. So whatever. Your such a nice guy but you won't answer our question and wish bad on us. That's great.

I read both your posts and couldn't agree more.

It doesnt seem to be about Customer Service, because he likes his dealer and his bike, so I am guessing he had a suggestion for Vic and was ignored.

When we have a customer who tries to tell us our business and we politely decline to engage we get a barrage of emails about how rude the staff member was. I intentionally took a cubicle near one of our customer service windows so I can overhear how our staff speaks, AND I have a camera facing customers, yet still, when a self important customer is politely told No, or No Thank You, their perception of the conversation changes. It is a guilty pleasure of mine to quote them and our staff and wait to provide the video until after they dig a nice big hole.

Now, maybe the OP isn't self important, or wasn't telling Vic how to run its business, but until he tells us the original communication, I will assume from his initial post and a few subsequent posts that he is, and maybe has an enlarged sense of his good qualities.

Sorry, if I sound negative, but without further facts I already know who this customer is from a CS stand point and you cannot win them all. Ignored is sometimes my most positive response.

kg

 

[mister-g]

i don't agree that every call needs a call back. i'm sure there's a proccess to weed out the BS. his multiple calls were either deemed not worthy of a call back or it is so complex they are still working on it and they aren't working fast enough to fit in our buddies satisfactory time frame. I'm amazed at the addictiveness of this " going nowhere sienfeld episode type thread ". no matter what you answer, it doesn't matter. seems the only right answer would be, some type of total sympathy and understanding of the mental anguish this poor guy must be going through,OMG. if it was summer time the only responses he would have gotten were from the guy with the broken clutch cable and the guy with the flat. I wish I could say that I'm done here,,, but I just can't . lol

 

[jandjp]

Holy ****, I can't believe I just wasted 10 minutes reading this thread.

 

[Keith Grey]

Holy sh%t, I can't believe I just wasted 10 minutes reading this thread.

LOL!

I just might make that principle the basis for one of my canned responses:

"Dear Sir/Maam,

After reading you initial email, I am absolutely ashamed to say I completely wasted that portion of my life. In an effort at intellectual conservation, please do not contact me again for any reason.

Your anticipated cooperation in this effort is greatly appreciated.

Respectfully,
The guy who had your car towed,
Debarredyou from all Federal Property for life,
and was the cause of all your future TSA Cavity Searches

p.s. Thanks for showing our Guard how to render a Loaded Desert Eagle safe"

 

[Jakes_2011_XC]

WOW...Im really supprised to read all of the criticism for a guy who just wants a call back from customer service. Who cares what the issue is!The issue is irrevelant.If I put in a call or calls to customer service, I expect at leastone initial call back. If they decide that my issue is not a valid one, then call me and politely tell me. Direct me elsewhere.Customer Service is just that..Customer Service. I dont think its too much to ask for a call back from a company that I have supported with my hard earned money.

The people asking about what the issue is all about, are just curious.Thats understandable, but it does not invalidatethe complaint. Its not for the people hereto decide weather the issue is valid or lame...thats not what the grip is about.

Comparing acall to "CustomerService" to trying to reach Donald Trump isjust a rediculous...Really??? Its a callCustomer Service not the founder/CEO of Victory.

Customer Service is not only a department....Its a job description!
[/quote Yes really!!! Did you even try and follow along? I clearly stated using the Donald was purposely used as an extreme example to make the point. Do you understand what that statement means? It doesn't matter if its Donald, his secretary, or the receptionist. Calling them is barking up the wrong tree. Again, if you have a problem with the bike call your dealer. If you have a problem with your dealer then call Victory. He clearly stated he has no problem with the bike or dealer so case closed. This thread as it sits is a complaint about Victory with absolutely ZERO effort to justify the complaint. That my friends is exactly the same as a troll trying to spread rumors.

I followed along and belive that your "extreme example" wasused to belittle the man. It was not neccessary. How darehewant to discusshis Victory issuesor concernswith customer service, unless he talks to the dealer first andyou agree to validate whatever issue that may be. We all know thatvalidation of his initialissueby people on this forum is animportant step to justify the right tocontactVictory Customer Service in the first place.HA

He did not just buy the bike, he bought intothe company. He has the right to expect a call back...even if itsto tell him where to go..or even tell him not to call anymore. Itsjust a good buisness practice. His only mistake was venting his frustration in this forum. I bet he regrets it now. I obviously give the man the benefit of the doubt without having to read into it. After all, he was smart enough to buy a Victory!

His complaint was that he could not get a call back from Customer Service after several attempts, which obviously frustrated him. That it ...Thats the complaint in total.It does not appear that he wantedto get into a long drawn outexplanation as to why he contacted Customer Service in the first place.Still,someare curiouslytrying to draw it out of him....

 

[Jakes_2011_XC]

No one is attacking you. You posted an incomplete story. It's very hard to relate to a half story. We are asking you for more details and you refuse. So whatever. Your such a nice guy but you won't answer our question and wish bad on us. That's great.

His story is complete...The "WHY" was not part of the story.Peoples curiosity is the only thing that was not satisfied.Their expectations were not met...The why is not important...

The only things that are important are:

Is he a Victory owner?

Does he have an issue abouthis Victorythat he would to discuss withVictory Customer Service?

Did they return his calls?

Imassuming he not calling Victory Customer Service about A Harley Davidson Issue.....Give it a rest as to WHY, it does not matter

 

[RedVic]

Sorry to disagree with you but the complaint has everything to do with this. He is alleging poor customer service from Victory/Polaris because they have not called him back because he wants to know why Victory has not painted a Vision pink with purple polka dots. Victory has no need to answer to him over what color they paint their bikes.
Now I just made up the part about the paint colors but the why is very important.

 

[RedVic]

His story is complete...The "WHY" was not part of the story.Peoples curiosity is the only thing that was not satisfied.Their expectations were not met...The why is not important...

The only things that are important are:

Is he a Victory owner?

Does he have an issue abouthis Victorythat he would to discuss withVictory Customer Service?

Did they return his calls?

Imassuming he not calling Victory Customer Service about A Harley Davidson Issue.....Give it a rest as to WHY, it does not matter

And why does Victory/Polaris owe you a return phone call?
The simple answer is they don't owe you a return phone call. He has talked to four people on four different days in Victorys customer service department, he apparantly does not like their answers and wants someone else to talk to him. What happens when someone higher talks to him and he does not like that answer? Will he then bash Victory becuase the next level above that person does not call him.
Victory has a customer service number, he has used that number four times under his own addmission talking to a customer service rep all four times but that is not good enough for him he wants someone higher up in the company to talk to him.
Sorry but he is being unrealistic and his refusing to enlighten the forum of his issue yet he wants to rant about how bad Victory's customer service is just does not cut it.
I bet what has gone on is the service rep has talked to him and he is not happy with the service reps answer and wants someone higher to call him. The service rep fills in his supervisor and the supervisor determines there is no need to go any farther as the issue has been answered by the service rep and it ends there.

 

[iabob]

I followed along and belive that your "extreme example" was used to belittle the man. m....

We can stop right there. If you think it was used to belittle the man then you fact did not follow along and have completely missed the point. Try reading it again.