Probably the biggest gripe I've had with my Victory motorcycles has been the lack of dedicated Victory dealerships. Most Victory dealerships are Heinz 57, which means they sell most major brands of motorcycles. Hence, their mechanics tend to be "Jacks of all trades, masters of none." In other words, they have a general understanding of motorcycle technology, but really aren't experts, necessarily, in any particular brand. Consequently, when I've had unique issues with my two XCs, NONE of the Heinz 57 dealerships had a clue on how to fix them. Fortunately, I've did have a dedicated Victory dealership in Phoenix that I've been able to go to. They were the only ones that knew how to fix several unusual issues with my two biikes.
As a result of this experience, I was really concerned about Indians having the same deficiency. Again, most of the Indian dealerships, and the dealership from which I bought my Chieftan, are Heinz 57. During a 1 1/2 hour discussion I had with an Indian Rep a couple of months ago, I really stressed this concern and the need for Indian to have factory trained master mechanics. The Rep assured me that Indian fully intended to do this.
Well, much like the Indian release, the master mechanic training program doesn't exist and will probably be slow to come. I picked my new Chieftan up a week ago last Saturday. On my drive home, I noticed that the TPMS and two buttons controlling the Info Management Display System didn't work. So, the following Monday I trailered my new Chieftan back down to Phoenix to get it fixed. Nearly a week later, the Service Rep called and said that they had ordered two new switchs for the Info Management Display System, but that my particuilar model of Indian didn't come equipped with TPMS. GIVE ME A BREAK. First, it is very unlikely that two switches went bad concurrently, so I doubt that that will fix the problem with the Info Management Display System. Also, I told the Service Rep to read their own literature: TPMS IS STANDARD FOR ALL CHIEFTANS. I expect that I won't have my Chieftan back any time soon!!!
So, here I am, going into the second week after receiving my new Chieftan, and it's still in the shop!!! Polaris should have trained the mechanics BEFORE the release. But not only didn't they train the mechanics, but the mechanics don't even have the maintenance literature, which means that the service department has to call Indian to find out how to fix issues unique to Indian.
I love the Chieftan, but Polaris is going to KILL their initiative with Indian if they don't get their act together with almost EVERY aspect of the release from sales, to warranty, to maintenance.
As a result of this experience, I was really concerned about Indians having the same deficiency. Again, most of the Indian dealerships, and the dealership from which I bought my Chieftan, are Heinz 57. During a 1 1/2 hour discussion I had with an Indian Rep a couple of months ago, I really stressed this concern and the need for Indian to have factory trained master mechanics. The Rep assured me that Indian fully intended to do this.
Well, much like the Indian release, the master mechanic training program doesn't exist and will probably be slow to come. I picked my new Chieftan up a week ago last Saturday. On my drive home, I noticed that the TPMS and two buttons controlling the Info Management Display System didn't work. So, the following Monday I trailered my new Chieftan back down to Phoenix to get it fixed. Nearly a week later, the Service Rep called and said that they had ordered two new switchs for the Info Management Display System, but that my particuilar model of Indian didn't come equipped with TPMS. GIVE ME A BREAK. First, it is very unlikely that two switches went bad concurrently, so I doubt that that will fix the problem with the Info Management Display System. Also, I told the Service Rep to read their own literature: TPMS IS STANDARD FOR ALL CHIEFTANS. I expect that I won't have my Chieftan back any time soon!!!
So, here I am, going into the second week after receiving my new Chieftan, and it's still in the shop!!! Polaris should have trained the mechanics BEFORE the release. But not only didn't they train the mechanics, but the mechanics don't even have the maintenance literature, which means that the service department has to call Indian to find out how to fix issues unique to Indian.
I love the Chieftan, but Polaris is going to KILL their initiative with Indian if they don't get their act together with almost EVERY aspect of the release from sales, to warranty, to maintenance.