Let's use this thread to be productive to let the factory know some things they can do to make the purchase and ownership experience of a Victory Motorcycle the best in the business. I'll kick this thread off with something that I've read from many owners: It would be nice if the factory would automatically mail out a Welcome Packet to the new owner within the first week of the purchase date. (With computers managing just about everything these days, this should not be a difficult task). The letter should be signed (computer signature is okay) by either the V.P. of Victory or the C.E.O. of Polaris and have it stating a pleasant "welcome to the family "type of message as well as giving the necessary information needed on who to call should there be a problem with the new bike. After reading other posts, including the number for the VRA emergency services would be a good thing. Also, it would be great if not every answer given from the toll free operators was not "call your Dealer," as if the Dealer had every answer, the rider would probably not be calling the Factory. Now it's your turn. What free advice do you have for the factory to make the purchase and ownership experience the best that it can be?