I'm sure they did it on purpose just to piss you off, cause that is what makes customers come back. Or, some employee made a mistake and you are being really harsh, its not like they tried to rip you off like some stories on here. Sounds like they are trying to make it right by sending it to your house.

 

I'm sure they did it on purpose just to piss you off, cause that is what makes customers come back. Or, some employee made a mistake and you are being really harsh, its not like they tried to rip you off like some stories on here. Sounds like they are trying to make it right by sending it to your house.

They didn't want to send it to me. I told them I wasn't gonna wasteanother trip. I WON'T ever darken their door again. Yamaha of Louisville sells Victory as a 2nd brand. It's further from home but worth the drive.

 

Hey mistakes in parts happens. I think they are trying to be "nice" by sending it to your house. Give them a second chance. After all, there are not many Victory dealers and we need them as much as they need us. Give them a break, take some donuts in to the parts department when you get your gizmo/whatever. Believe me, $3 of donuts will go a loooong way.
YMMV

 

It's frustrating when mistakes happen. But they happen. We're all humans and when humans are involved there will be mistakes. You've even made mistakes before. Don't be too harsh, you may find the next time you make a bad mistake the other guy will give you a break. Try it, you may be surprised how good it feels to actually give them a break.

 

Hey mistakes in parts happens. I think they are trying to be "nice" by sending it to your house. Give them a second chance. After all, there are not many Victory dealers and we need them as much as they need us. Give them a break, take some donuts in to the parts department when you get your gizmo/whatever. Believe me, $3 of donuts will go a loooong way.
Mmmmmm donuts

as an ex-parts counter guy, i know this sugary bribe well ! in alot of places the counter staff is just some poor fellow working his/her first min-wage job & the experianced person(s) are behind a desk & everything they "order" for you actually gets ordered by someone else, the more information changes hands, the better the chance there is of a mistake being made.........

 

You find out more about a company and it's people when they make a mistake than when they do things right the first time. It's easy to do business when everything goes right.
If the company makes a mistake and tries to blame you (like MBW does), that's a reason not to go back.
But if they apologize and try to make it right, that means they are worth doing business with again.

 

If you had said that the dealer had done this multiple times in the past,maybe but once no way.And why is itthe dealers fault?Maybe they ordered the correct part and someone on the other end packaged and shipped the wrong part.Ther are always two sides to the story and Ihave heard only one.
Scott,

 

mistakes, mistakes, mistakes. lets see you are mister perfect and never make a mistake. can we talk to you wife, or ex-wife. give them a break.

 

mistakes, mistakes, mistakes. lets see you are mister perfect and never make a mistake. can we talk to you wife, or ex-wife. give them a break.

LOL! You could talk to all 3!

 

I gotta agree with most give them one more chance , We all know how frustration plays into our days. I like the comment on learning more about them when they do screww up then when they don't very true.
On the other hand I'm not sure I would kiss there ass and buy them donuts!

 

I've not had any problems with them. I agree with most everyone on here in that mistakes happen. If this was somthing that has happened multiple times, then ok. But I think it migt have been a simple mistake that they are trying to fix.

 

I have known Phil (owner of V of L) since 04 when I purchased my Kingpin from him. I have always been treated well the few times I have needed service. I once had a TPS go bad late on a Saturday evening. I called Phil and gave him the symptoms. Although it was almost closing time and I was an hour away he told me to bring it in and he would wait for me. He kept the shop open and helped keep me on the road until the part I needed came in. Try that at most other shops. I have worked on my bike in back of the shop and received solid mechanical info from Phil and the loan of some tools that I did not have on my bike at the time. No charge. Anyone can make a mistake. When someone jumps on a public forum and starts badmouthing a place of business after one mistake it makes me wonder about the other side of the story. There's always two sides. I've found if one keeps their cool and discusses a problem rationally it can usually be resolved. It sounds like yours was, so why the Rant?

 

Not to tell you what to do but being in the body shop business we get that daily! Sometimes it's them sometimes it's who they order from and sometimes it's us. Try ordering parts for a German car because a lot of times we have to wait for hem to come from Germany and get them and they are wrong or damaged then tell the customer why his $100,000 Benz will be longer in the shop. It happens on all levels my friend I have learned to just go with the flo. Good luck

 

While they are very nice, I too purchased my bike from them and no complaints. Now witht hat being said when working with the parts area seemed tobe a little laking in the thinking area with the ones I dealt with with and they even installed the ipod connector on the wrong side (according to instructions). But again very nice folks would do business again but when it comes to victory they seem like they have a possible learning curve, I seem to be finding that out with most of the dealers. I am also sure Victory with their part shortages isn't making it easy on the dealers when having to dealwith irate customers.My 1-1/2 cents, the government took the other half a cent..lol

 

I have known Phil (owner of V of L) since 04 when I purchased my Kingpin from him. I have always been treated well the few times I have needed service. I once had a TPS go bad late on a Saturday evening. I called Phil and gave him the symptoms. Although it was almost closing time and I was an hour away he told me to bring it in and he would wait for me. He kept the shop open and helped keep me on the road until the part I needed came in. Try that at most other shops. I have worked on my bike in back of the shop and received solid mechanical info from Phil and the loan of some tools that I did not have on my bike at the time. No charge. Anyone can make a mistake. When someone jumps on a public forum and starts badmouthing a place of business after one mistake it makes me wonder about the other side of the story. There's always two sides. I've found if one keeps their cool and discusses a problem rationally it can usually be resolved. It sounds like yours was, so why the Rant?

I got/am pissed because I gave their parts guy a Victory part# and the part that came back was wrong. Strike one. Then they quoted me the price for the correct part. It was double the price of the wrong part. Strike two. Then they told me I'd have to pick it up after it came in. I live 45 minutes from the dealer. Strike three. I'm glad Phil took care of you. That was cool on his behalf but man oh man they really screwed the pooch for me. Rant over...

 

Just got off the phone with VOL. They said 2 day shipping on Saturday, now it looks like I won't have my part till the following Monday. Hey they are only SIX (!!!) days late. I ain't happy.

 

You need to cool your jets...**** happens...I worked in parts for 10 years and have had parts come in numerous times that were packaged wrong...I have had parts that were packed incorrectly. All sorts of problems.. Humans are humans and computers are no smarter than the person that programmed them..Nobody is perfect and you going in there and basically being an a**hole isn't helping and you saying you arent going back there probably doesnt really bother them considering the way you acted. My dealer pissed me off from day one but they are the only dealer within a two hour drive and just now are starting to get their **** together. They have taken pretty good care of me as of late.

 

Just got off the phone with VOL. They said 2 day shipping on Saturday, now it looks like I won't have my part till the following Monday. Hey they are only SIX (!!!) days late. I ain't happy.

Like someone mentioned earlier in the thread... I'm sure you've made mistakes. We are humans. Mistakes will happen. Give the parts guy a break. It might make you even feel better taking the high road. Otherwise you're sounding a little immature.

 

Unfortunately I am currently between making mistakes and as mentioned in previous replies it is often how they are dealt with that matters. I by steel from a firm and when they supplied the wrong size they quick as they could got the correct size and offered to deliver it to my home. They also let me keep the incorrect order. It was a very small order for them, but that is top customer servis. I use them almost exclusively now.
On the other hand proffessional parts staff should rarely stuff up when supplied with a correct part number. They should have systems in place developed from experience. I was taught a mistake cost at least four times the original price.

 

They did it they messed up! I bet they were out to get you. Lets get the pitchforks and tourches. Who is with me?
Ok serious they messed and made a mistake. Life goes on.
Group hug!

 

After reading all the posts here, I thought mabye I was a little hard on VOL but guess what???? The saaholes did it again! They got the part in and now they want 20% charge to send it to my house. After they agreed to ship it to me! When I told them to stick the part up their saaholes they wanted a 20% restock fee! I'm gonna pick up the part then fire off a letter to Ma Vic. They are so NOT cool!

 

Unfortunately I am currently between making mistakes and as mentioned in previous replies it is often how they are dealt with that matters. I by steel from a firm and when they supplied the wrong size they quick as they could got the correct size and offered to deliver it to my home. They also let me keep the incorrect order. It was a very small order for them, but that is top customer servis. I use them almost exclusively now.
On the other hand proffessional parts staff should rarely stuff up when supplied with a correct part number. They should have systems in place developed from experience. I was taught a mistake cost at least four times the original price.

Aussie.....wise words. Too bad VOL couldn't learn from you.

 

I gotta agree with most give them one more chance , We all know how frustration plays into our days. I like the comment on learning more about them when they do screww up then when they don't very true.
On the other hand I'm not sure I would kiss there a$$ and buy them donuts!

Wouldmeet them in the middle and dosome donut holes! I love donut holes I know if I got some I would throw free shipping in! If I was a parts guy that is.

 

I too would be upset with getting the wrong part after going a distance just to get there. I would give them a chance to make it right, but it sounds like you need to meet face-to-face with their General Manager. Make them give you a resolution and let them know you understand people make mistakes. The GM will make something happen (i.e. roll heads, find source of problem) and in most cases they will extend some kind of courtesy to you for all the trouble. From the sound of this thread, you haven't gone high enough up the food chain to make any changes. I'm sure you've heard the old saying: "keep doing what you're doing, you'll keep getting what you're getting". I've seen some real dofusses in the parts dept, but the GM & management staff are usually really customer oriented. Go climb that food chain and make something happen!