I think I may have dealt with the same Cali seat shop. I bought my bike used and it had a custom seat from well known builder. After the first 500 mi I knew I wasn't happy. So I contacted the vender and sent them the seat with Pics and all the information. I am now happy with the Driver part but my wife still isn't. I spoke with the man I bought the bike from and learned he wasn't happy either but had tried twice before to ge it corrected and gave up. Had I known then what I know now I would have either gone to a different seat or to In. and visited Astech. Not only did it cost me shipping but 250 for the rebuild of the seat. I too won't bash someone on a forum but no it's not Russell.